// // Variables // -------------------------------------------------- //== Colors // //## Gray and brand colors for use across Bootstrap. @gray-darker: lighten(#000, 13.5%); // #222 @gray-dark: lighten(#000, 20%); // #333 @gray: lighten(#000, 33.5%); // #555 @gray-light: lighten(#000, 60%); // #999 @gray-lighter: lighten(#000, 93.5%); // #eee @brand-primary: #428bca; @brand-success: #5cb85c; @brand-info: #5bc0de; @brand-warning: #f0ad4e; @brand-danger: #d9534f; //== Scaffolding // //## Settings for some of the most global styles. //** Background color for ``. @body-bg: #fff; //** Global text color on ``. @text-color: @gray-dark; //** Global textual link color. @link-color: @brand-primary; //** Link hover color set via `darken()` function. @link-hover-color: darken(@link-color, 15%); //== Typography // //## Font, line-height, and color for body text, headings, and more. @font-family-sans-serif: "Helvetica Neue", Helvetica, Arial, sans-serif; @font-family-serif: Georgia, "Times New Roman", Times, serif; //** Default monospace fonts for ``, ``, and `
`.
@font-family-monospace:   Menlo, Monaco, Consolas, "Courier New", monospace;
@font-family-base:        @font-family-sans-serif;

@font-size-base:          14px;
@font-size-large:         ceil((@font-size-base * 1.25)); // ~18px
@font-size-small:         ceil((@font-size-base * 0.85)); // ~12px

@font-size-h1:            floor((@font-size-base * 2.6)); // ~36px
@font-size-h2:            floor((@font-size-base * 2.15)); // ~30px
@font-size-h3:            ceil((@font-size-base * 1.7)); // ~24px
@font-size-h4:            ceil((@font-size-base * 1.25)); // ~18px
@font-size-h5:            @font-size-base;
@font-size-h6:            ceil((@font-size-base * 0.85)); // ~12px

//** Unit-less `line-height` for use in components like buttons.
@line-height-base:        1.428571429; // 20/14
//** Computed "line-height" (`font-size` * `line-height`) for use with `margin`, `padding`, etc.
@line-height-computed:    floor((@font-size-base * @line-height-base)); // ~20px

//** By default, this inherits from the ``.
@headings-font-family:    inherit;
@headings-font-weight:    500;
@headings-line-height:    1.1;
@headings-color:          inherit;


//== Iconography
//
//## Specify custom location and filename of the included Glyphicons icon font. Useful for those including Bootstrap via Bower.

//** Load fonts from this directory.
@icon-font-path:          "../fonts/";
//** File name for all font files.
@icon-font-name:          "glyphicons-halflings-regular";
//** Element ID within SVG icon file.
@icon-font-svg-id:        "glyphicons_halflingsregular";


//== Components
//
//## Define common padding and border radius sizes and more. Values based on 14px text and 1.428 line-height (~20px to start).

@padding-base-vertical:     6px;
@padding-base-horizontal:   12px;

@padding-large-vertical:    10px;
@padding-large-horizontal:  16px;

@padding-small-vertical:    5px;
@padding-small-horizontal:  10px;

@padding-xs-vertical:       1px;
@padding-xs-horizontal:     5px;

@line-height-large:         1.33;
@line-height-small:         1.5;

@border-radius-base:        4px;
@border-radius-large:       6px;
@border-radius-small:       3px;

//** Global color for active items (e.g., navs or dropdowns).
@component-active-color:    #fff;
//** Global background color for active items (e.g., navs or dropdowns).
@component-active-bg:       @brand-primary;

//** Width of the `border` for generating carets that indicator dropdowns.
@caret-width-base:          4px;
//** Carets increase slightly in size for larger components.
@caret-width-large:         5px;


//== Tables
//
//## Customizes the `.table` component with basic values, each used across all table variations.

//** Padding for ``s and ``s.
@table-cell-padding:            8px;
//** Padding for cells in `.table-condensed`.
@table-condensed-cell-padding:  5px;

//** Default background color used for all tables.
@table-bg:                      transparent;
//** Background color used for `.table-striped`.
@table-bg-accent:               #f9f9f9;
//** Background color used for `.table-hover`.
@table-bg-hover:                #f5f5f5;
@table-bg-active:               @table-bg-hover;

//** Border color for table and cell borders.
@table-border-color:            #ddd;


//== Buttons
//
//## For each of Bootstrap's buttons, define text, background and border color.

@btn-font-weight:                normal;

@btn-default-color:              #333;
@btn-default-bg:                 #fff;
@btn-default-border:             #ccc;

@btn-primary-color:              #fff;
@btn-primary-bg:                 @brand-primary;
@btn-primary-border:             darken(@btn-primary-bg, 5%);

@btn-success-color:              #fff;
@btn-success-bg:                 @brand-success;
@btn-success-border:             darken(@btn-success-bg, 5%);

@btn-info-color:                 #fff;
@btn-info-bg:                    @brand-info;
@btn-info-border:                darken(@btn-info-bg, 5%);

@btn-warning-color:              #fff;
@btn-warning-bg:                 @brand-warning;
@btn-warning-border:             darken(@btn-warning-bg, 5%);

@btn-danger-color:               #fff;
@btn-danger-bg:                  @brand-danger;
@btn-danger-border:              darken(@btn-danger-bg, 5%);

@btn-link-disabled-color:        @gray-light;


//== Forms
//
//##

//** `` background color
@input-bg:                       #fff;
//** `` background color
@input-bg-disabled:              @gray-lighter;

//** Text color for ``s
@input-color:                    @gray;
//** `` border color
@input-border:                   #ccc;
//** `` border radius
@input-border-radius:            @border-radius-base;
//** Border color for inputs on focus
@input-border-focus:             #66afe9;

//** Placeholder text color
@input-color-placeholder:        @gray-light;

//** Default `.form-control` height
@input-height-base:              (@line-height-computed + (@padding-base-vertical * 2) + 2);
//** Large `.form-control` height
@input-height-large:             (ceil(@font-size-large * @line-height-large) + (@padding-large-vertical * 2) + 2);
//** Small `.form-control` height
@input-height-small:             (floor(@font-size-small * @line-height-small) + (@padding-small-vertical * 2) + 2);

@legend-color:                   @gray-dark;
@legend-border-color:            #e5e5e5;

//** Background color for textual input addons
@input-group-addon-bg:           @gray-lighter;
//** Border color for textual input addons
@input-group-addon-border-color: @input-border;


//== Dropdowns
//
//## Dropdown menu container and contents.

//** Background for the dropdown menu.
@dropdown-bg:                    #fff;
//** Dropdown menu `border-color`.
@dropdown-border:                rgba(0,0,0,.15);
//** Dropdown menu `border-color` **for IE8**.
@dropdown-fallback-border:       #ccc;
//** Divider color for between dropdown items.
@dropdown-divider-bg:            #e5e5e5;

//** Dropdown link text color.
@dropdown-link-color:            @gray-dark;
//** Hover color for dropdown links.
@dropdown-link-hover-color:      darken(@gray-dark, 5%);
//** Hover background for dropdown links.
@dropdown-link-hover-bg:         #f5f5f5;

//** Active dropdown menu item text color.
@dropdown-link-active-color:     @component-active-color;
//** Active dropdown menu item background color.
@dropdown-link-active-bg:        @component-active-bg;

//** Disabled dropdown menu item background color.
@dropdown-link-disabled-color:   @gray-light;

//** Text color for headers within dropdown menus.
@dropdown-header-color:          @gray-light;

//** Deprecated `@dropdown-caret-color` as of v3.1.0
@dropdown-caret-color:           #000;


//-- Z-index master list
//
// Warning: Avoid customizing these values. They're used for a bird's eye view
// of components dependent on the z-axis and are designed to all work together.
//
// Note: These variables are not generated into the Customizer.

@zindex-navbar:            1000;
@zindex-dropdown:          1000;
@zindex-popover:           1060;
@zindex-tooltip:           1070;
@zindex-navbar-fixed:      1030;
@zindex-modal-background:  1040;
@zindex-modal:             1050;


//== Media queries breakpoints
//
//## Define the breakpoints at which your layout will change, adapting to different screen sizes.

// Extra small screen / phone
//** Deprecated `@screen-xs` as of v3.0.1
@screen-xs:                  480px;
//** Deprecated `@screen-xs-min` as of v3.2.0
@screen-xs-min:              @screen-xs;
//** Deprecated `@screen-phone` as of v3.0.1
@screen-phone:               @screen-xs-min;

// Small screen / tablet
//** Deprecated `@screen-sm` as of v3.0.1
@screen-sm:                  768px;
@screen-sm-min:              @screen-sm;
//** Deprecated `@screen-tablet` as of v3.0.1
@screen-tablet:              @screen-sm-min;

// Medium screen / desktop
//** Deprecated `@screen-md` as of v3.0.1
@screen-md:                  992px;
@screen-md-min:              @screen-md;
//** Deprecated `@screen-desktop` as of v3.0.1
@screen-desktop:             @screen-md-min;

// Large screen / wide desktop
//** Deprecated `@screen-lg` as of v3.0.1
@screen-lg:                  1200px;
@screen-lg-min:              @screen-lg;
//** Deprecated `@screen-lg-desktop` as of v3.0.1
@screen-lg-desktop:          @screen-lg-min;

// So media queries don't overlap when required, provide a maximum
@screen-xs-max:              (@screen-sm-min - 1);
@screen-sm-max:              (@screen-md-min - 1);
@screen-md-max:              (@screen-lg-min - 1);


//== Grid system
//
//## Define your custom responsive grid.

//** Number of columns in the grid.
@grid-columns:              12;
//** Padding between columns. Gets divided in half for the left and right.
@grid-gutter-width:         30px;
// Navbar collapse
//** Point at which the navbar becomes uncollapsed.
@grid-float-breakpoint:     @screen-sm-min;
//** Point at which the navbar begins collapsing.
@grid-float-breakpoint-max: (@grid-float-breakpoint - 1);


//== Container sizes
//
//## Define the maximum width of `.container` for different screen sizes.

// Small screen / tablet
@container-tablet:             ((720px + @grid-gutter-width));
//** For `@screen-sm-min` and up.
@container-sm:                 @container-tablet;

// Medium screen / desktop
@container-desktop:            ((940px + @grid-gutter-width));
//** For `@screen-md-min` and up.
@container-md:                 @container-desktop;

// Large screen / wide desktop
@container-large-desktop:      ((1140px + @grid-gutter-width));
//** For `@screen-lg-min` and up.
@container-lg:                 @container-large-desktop;


//== Navbar
//
//##

// Basics of a navbar
@navbar-height:                    50px;
@navbar-margin-bottom:             @line-height-computed;
@navbar-border-radius:             @border-radius-base;
@navbar-padding-horizontal:        floor((@grid-gutter-width / 2));
@navbar-padding-vertical:          ((@navbar-height - @line-height-computed) / 2);
@navbar-collapse-max-height:       340px;

@navbar-default-color:             #777;
@navbar-default-bg:                #f8f8f8;
@navbar-default-border:            darken(@navbar-default-bg, 6.5%);

// Navbar links
@navbar-default-link-color:                #777;
@navbar-default-link-hover-color:          #333;
@navbar-default-link-hover-bg:             transparent;
@navbar-default-link-active-color:         #555;
@navbar-default-link-active-bg:            darken(@navbar-default-bg, 6.5%);
@navbar-default-link-disabled-color:       #ccc;
@navbar-default-link-disabled-bg:          transparent;

// Navbar brand label
@navbar-default-brand-color:               @navbar-default-link-color;
@navbar-default-brand-hover-color:         darken(@navbar-default-brand-color, 10%);
@navbar-default-brand-hover-bg:            transparent;

// Navbar toggle
@navbar-default-toggle-hover-bg:           #ddd;
@navbar-default-toggle-icon-bar-bg:        #888;
@navbar-default-toggle-border-color:       #ddd;


// Inverted navbar
// Reset inverted navbar basics
@navbar-inverse-color:                      @gray-light;
@navbar-inverse-bg:                         #222;
@navbar-inverse-border:                     darken(@navbar-inverse-bg, 10%);

// Inverted navbar links
@navbar-inverse-link-color:                 @gray-light;
@navbar-inverse-link-hover-color:           #fff;
@navbar-inverse-link-hover-bg:              transparent;
@navbar-inverse-link-active-color:          @navbar-inverse-link-hover-color;
@navbar-inverse-link-active-bg:             darken(@navbar-inverse-bg, 10%);
@navbar-inverse-link-disabled-color:        #444;
@navbar-inverse-link-disabled-bg:           transparent;

// Inverted navbar brand label
@navbar-inverse-brand-color:                @navbar-inverse-link-color;
@navbar-inverse-brand-hover-color:          #fff;
@navbar-inverse-brand-hover-bg:             transparent;

// Inverted navbar toggle
@navbar-inverse-toggle-hover-bg:            #333;
@navbar-inverse-toggle-icon-bar-bg:         #fff;
@navbar-inverse-toggle-border-color:        #333;


//== Navs
//
//##

//=== Shared nav styles
@nav-link-padding:                          10px 15px;
@nav-link-hover-bg:                         @gray-lighter;

@nav-disabled-link-color:                   @gray-light;
@nav-disabled-link-hover-color:             @gray-light;

@nav-open-link-hover-color:                 #fff;

//== Tabs
@nav-tabs-border-color:                     #ddd;

@nav-tabs-link-hover-border-color:          @gray-lighter;

@nav-tabs-active-link-hover-bg:             @body-bg;
@nav-tabs-active-link-hover-color:          @gray;
@nav-tabs-active-link-hover-border-color:   #ddd;

@nav-tabs-justified-link-border-color:            #ddd;
@nav-tabs-justified-active-link-border-color:     @body-bg;

//== Pills
@nav-pills-border-radius:                   @border-radius-base;
@nav-pills-active-link-hover-bg:            @component-active-bg;
@nav-pills-active-link-hover-color:         @component-active-color;


//== Pagination
//
//##

@pagination-color:                     @link-color;
@pagination-bg:                        #fff;
@pagination-border:                    #ddd;

@pagination-hover-color:               @link-hover-color;
@pagination-hover-bg:                  @gray-lighter;
@pagination-hover-border:              #ddd;

@pagination-active-color:              #fff;
@pagination-active-bg:                 @brand-primary;
@pagination-active-border:             @brand-primary;

@pagination-disabled-color:            @gray-light;
@pagination-disabled-bg:               #fff;
@pagination-disabled-border:           #ddd;


//== Pager
//
//##

@pager-bg:                             @pagination-bg;
@pager-border:                         @pagination-border;
@pager-border-radius:                  15px;

@pager-hover-bg:                       @pagination-hover-bg;

@pager-active-bg:                      @pagination-active-bg;
@pager-active-color:                   @pagination-active-color;

@pager-disabled-color:                 @pagination-disabled-color;


//== Jumbotron
//
//##

@jumbotron-padding:              30px;
@jumbotron-color:                inherit;
@jumbotron-bg:                   @gray-lighter;
@jumbotron-heading-color:        inherit;
@jumbotron-font-size:            ceil((@font-size-base * 1.5));


//== Form states and alerts
//
//## Define colors for form feedback states and, by default, alerts.

@state-success-text:             #3c763d;
@state-success-bg:               #dff0d8;
@state-success-border:           darken(spin(@state-success-bg, -10), 5%);

@state-info-text:                #31708f;
@state-info-bg:                  #d9edf7;
@state-info-border:              darken(spin(@state-info-bg, -10), 7%);

@state-warning-text:             #8a6d3b;
@state-warning-bg:               #fcf8e3;
@state-warning-border:           darken(spin(@state-warning-bg, -10), 5%);

@state-danger-text:              #a94442;
@state-danger-bg:                #f2dede;
@state-danger-border:            darken(spin(@state-danger-bg, -10), 5%);


//== Tooltips
//
//##

//** Tooltip max width
@tooltip-max-width:           200px;
//** Tooltip text color
@tooltip-color:               #fff;
//** Tooltip background color
@tooltip-bg:                  #000;
@tooltip-opacity:             .9;

//** Tooltip arrow width
@tooltip-arrow-width:         5px;
//** Tooltip arrow color
@tooltip-arrow-color:         @tooltip-bg;


//== Popovers
//
//##

//** Popover body background color
@popover-bg:                          #fff;
//** Popover maximum width
@popover-max-width:                   276px;
//** Popover border color
@popover-border-color:                rgba(0,0,0,.2);
//** Popover fallback border color
@popover-fallback-border-color:       #ccc;

//** Popover title background color
@popover-title-bg:                    darken(@popover-bg, 3%);

//** Popover arrow width
@popover-arrow-width:                 10px;
//** Popover arrow color
@popover-arrow-color:                 #fff;

//** Popover outer arrow width
@popover-arrow-outer-width:           (@popover-arrow-width + 1);
//** Popover outer arrow color
@popover-arrow-outer-color:           fadein(@popover-border-color, 5%);
//** Popover outer arrow fallback color
@popover-arrow-outer-fallback-color:  darken(@popover-fallback-border-color, 20%);


//== Labels
//
//##

//** Default label background color
@label-default-bg:            @gray-light;
//** Primary label background color
@label-primary-bg:            @brand-primary;
//** Success label background color
@label-success-bg:            @brand-success;
//** Info label background color
@label-info-bg:               @brand-info;
//** Warning label background color
@label-warning-bg:            @brand-warning;
//** Danger label background color
@label-danger-bg:             @brand-danger;

//** Default label text color
@label-color:                 #fff;
//** Default text color of a linked label
@label-link-hover-color:      #fff;


//== Modals
//
//##

//** Padding applied to the modal body
@modal-inner-padding:         15px;

//** Padding applied to the modal title
@modal-title-padding:         15px;
//** Modal title line-height
@modal-title-line-height:     @line-height-base;

//** Background color of modal content area
@modal-content-bg:                             #fff;
//** Modal content border color
@modal-content-border-color:                   rgba(0,0,0,.2);
//** Modal content border color **for IE8**
@modal-content-fallback-border-color:          #999;

//** Modal backdrop background color
@modal-backdrop-bg:           #000;
//** Modal backdrop opacity
@modal-backdrop-opacity:      .5;
//** Modal header border color
@modal-header-border-color:   #e5e5e5;
//** Modal footer border color
@modal-footer-border-color:   @modal-header-border-color;

@modal-lg:                    900px;
@modal-md:                    600px;
@modal-sm:                    300px;


//== Alerts
//
//## Define alert colors, border radius, and padding.

@alert-padding:               15px;
@alert-border-radius:         @border-radius-base;
@alert-link-font-weight:      bold;

@alert-success-bg:            @state-success-bg;
@alert-success-text:          @state-success-text;
@alert-success-border:        @state-success-border;

@alert-info-bg:               @state-info-bg;
@alert-info-text:             @state-info-text;
@alert-info-border:           @state-info-border;

@alert-warning-bg:            @state-warning-bg;
@alert-warning-text:          @state-warning-text;
@alert-warning-border:        @state-warning-border;

@alert-danger-bg:             @state-danger-bg;
@alert-danger-text:           @state-danger-text;
@alert-danger-border:         @state-danger-border;


//== Progress bars
//
//##

//** Background color of the whole progress component
@progress-bg:                 #f5f5f5;
//** Progress bar text color
@progress-bar-color:          #fff;

//** Default progress bar color
@progress-bar-bg:             @brand-primary;
//** Success progress bar color
@progress-bar-success-bg:     @brand-success;
//** Warning progress bar color
@progress-bar-warning-bg:     @brand-warning;
//** Danger progress bar color
@progress-bar-danger-bg:      @brand-danger;
//** Info progress bar color
@progress-bar-info-bg:        @brand-info;


//== List group
//
//##

//** Background color on `.list-group-item`
@list-group-bg:                 #fff;
//** `.list-group-item` border color
@list-group-border:             #ddd;
//** List group border radius
@list-group-border-radius:      @border-radius-base;

//** Background color of single list items on hover
@list-group-hover-bg:           #f5f5f5;
//** Text color of active list items
@list-group-active-color:       @component-active-color;
//** Background color of active list items
@list-group-active-bg:          @component-active-bg;
//** Border color of active list elements
@list-group-active-border:      @list-group-active-bg;
//** Text color for content within active list items
@list-group-active-text-color:  lighten(@list-group-active-bg, 40%);

//** Text color of disabled list items
@list-group-disabled-color:      @gray-light;
//** Background color of disabled list items
@list-group-disabled-bg:         @gray-lighter;
//** Text color for content within disabled list items
@list-group-disabled-text-color: @list-group-disabled-color;

@list-group-link-color:         #555;
@list-group-link-hover-color:   @list-group-link-color;
@list-group-link-heading-color: #333;


//== Panels
//
//##

@panel-bg:                    #fff;
@panel-body-padding:          15px;
@panel-heading-padding:       10px 15px;
@panel-footer-padding:        @panel-heading-padding;
@panel-border-radius:         @border-radius-base;

//** Border color for elements within panels
@panel-inner-border:          #ddd;
@panel-footer-bg:             #f5f5f5;

@panel-default-text:          @gray-dark;
@panel-default-border:        #ddd;
@panel-default-heading-bg:    #f5f5f5;

@panel-primary-text:          #fff;
@panel-primary-border:        @brand-primary;
@panel-primary-heading-bg:    @brand-primary;

@panel-success-text:          @state-success-text;
@panel-success-border:        @state-success-border;
@panel-success-heading-bg:    @state-success-bg;

@panel-info-text:             @state-info-text;
@panel-info-border:           @state-info-border;
@panel-info-heading-bg:       @state-info-bg;

@panel-warning-text:          @state-warning-text;
@panel-warning-border:        @state-warning-border;
@panel-warning-heading-bg:    @state-warning-bg;

@panel-danger-text:           @state-danger-text;
@panel-danger-border:         @state-danger-border;
@panel-danger-heading-bg:     @state-danger-bg;


//== Thumbnails
//
//##

//** Padding around the thumbnail image
@thumbnail-padding:           4px;
//** Thumbnail background color
@thumbnail-bg:                @body-bg;
//** Thumbnail border color
@thumbnail-border:            #ddd;
//** Thumbnail border radius
@thumbnail-border-radius:     @border-radius-base;

//** Custom text color for thumbnail captions
@thumbnail-caption-color:     @text-color;
//** Padding around the thumbnail caption
@thumbnail-caption-padding:   9px;


//== Wells
//
//##

@well-bg:                     #f5f5f5;
@well-border:                 darken(@well-bg, 7%);


//== Badges
//
//##

@badge-color:                 #fff;
//** Linked badge text color on hover
@badge-link-hover-color:      #fff;
@badge-bg:                    @gray-light;

//** Badge text color in active nav link
@badge-active-color:          @link-color;
//** Badge background color in active nav link
@badge-active-bg:             #fff;

@badge-font-weight:           bold;
@badge-line-height:           1;
@badge-border-radius:         10px;


//== Breadcrumbs
//
//##

@breadcrumb-padding-vertical:   8px;
@breadcrumb-padding-horizontal: 15px;
//** Breadcrumb background color
@breadcrumb-bg:                 #f5f5f5;
//** Breadcrumb text color
@breadcrumb-color:              #ccc;
//** Text color of current page in the breadcrumb
@breadcrumb-active-color:       @gray-light;
//** Textual separator for between breadcrumb elements
@breadcrumb-separator:          "/";


//== Carousel
//
//##

@carousel-text-shadow:                        0 1px 2px rgba(0,0,0,.6);

@carousel-control-color:                      #fff;
@carousel-control-width:                      15%;
@carousel-control-opacity:                    .5;
@carousel-control-font-size:                  20px;

@carousel-indicator-active-bg:                #fff;
@carousel-indicator-border-color:             #fff;

@carousel-caption-color:                      #fff;


//== Close
//
//##

@close-font-weight:           bold;
@close-color:                 #000;
@close-text-shadow:           0 1px 0 #fff;


//== Code
//
//##

@code-color:                  #c7254e;
@code-bg:                     #f9f2f4;

@kbd-color:                   #fff;
@kbd-bg:                      #333;

@pre-bg:                      #f5f5f5;
@pre-color:                   @gray-dark;
@pre-border-color:            #ccc;
@pre-scrollable-max-height:   340px;


//== Type
//
//##

//** Text muted color
@text-muted:                  @gray-light;
//** Abbreviations and acronyms border color
@abbr-border-color:           @gray-light;
//** Headings small color
@headings-small-color:        @gray-light;
//** Blockquote small color
@blockquote-small-color:      @gray-light;
//** Blockquote font size
@blockquote-font-size:        (@font-size-base * 1.25);
//** Blockquote border color
@blockquote-border-color:     @gray-lighter;
//** Page header border color
@page-header-border-color:    @gray-lighter;


//== Miscellaneous
//
//##

//** Horizontal line color.
@hr-border:                   @gray-lighter;

//** Horizontal offset for forms and lists.
@component-offset-horizontal: 180px;
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `url` varchar(1000) NOT NULL DEFAULT '',
  `res` varchar(255) NOT NULL DEFAULT '' COMMENT '-=not crawl, H=hit, M=miss, B=blacklist',
  `reason` text NOT NULL COMMENT 'response code, comma separated',
  `mtime` timestamp NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(),
  PRIMARY KEY (`id`),
  KEY `url` (`url`(191)),
  KEY `res` (`res`)




	
	What to Look for in Online Casino Customer Support Services | JNP Sri Lanka | National Freedom Front
		




	
	
			
	
	

	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	





































    
    






		
		



	

		

			
			
            

                

                    






                

                

                                                        

                

                    
 



  
  

    
    
  


  

    
    
  


  

    
    
  

	
 

    
    
  


  

    
    
  


	


  
  
  
		
	

 
  
  
  







                


            


            
		

	

	

		
		 

	

		

			

									

						

							

								
What to Look for in Online Casino Customer Support Services

																	
by JNP Media   1/07/2025 | 11:09
                                    0
                                    Posted in කාලීන පුවත් 

															

							

																			What to Look for in Online Casino Customer Support Services
																		

							

																
Choosing an online casino with reliable customer support is crucial for a seamless gaming experience. Exceptional support can resolve issues swiftly, clarify rules, and enhance overall satisfaction. When exploring casino platforms, understanding what constitutes top-tier customer service helps players make informed decisions that ensure safety, transparency, and prompt assistance.


Table of Contents



Why Customer Support Matters in Online Casinos


Effective customer support directly impacts player trust and loyalty, especially given the high stakes involved in online gambling. According to recent surveys, 85% of players consider support quality as a decisive factor when choosing a casino. Fast, friendly, and knowledgeable support can resolve issues such as account access, payout delays, or game malfunctions, preventing frustration and potential abandonment of the platform.


Additionally, robust support services help casinos comply with regulatory standards, ensuring fair play and secure transactions. As online gambling becomes more regulated, the role of support teams in maintaining transparency and resolving disputes increases significantly.


Response Time and Availability: Setting Expectations


Players expect instant or near-instant responses, especially during peak hours. The industry benchmark for live support is under 2 minutes for chat inquiries and under 24 hours for email responses. An online casino demonstrating a 95% satisfaction rate in response times typically indicates efficient support systems.


Support availability varies; 24/7 service is ideal, ensuring assistance regardless of time zones or emergency situations. Casinos with limited hours risk alienating international players or facing unresolved issues during off-hours.


Multichannel Support Options: Meeting Player Preferences


Top-tier casinos offer diverse support channels, including:


    

  • Live Chat: Immediate assistance with real-time communication.
    • 

  • Email Support: Suitable for detailed queries; typical response within 12-24 hours.
    • 

  • Phone Support: Personalized help, especially for complex issues.
    • 

  • Social Media: Quick updates and support via platforms like Twitter or Facebook.
    • 



Providing multiple channels caters to player preferences and ensures that help is accessible, enhancing overall user experience.


Professionalism and Knowledge of Support Staff


Support agents must possess comprehensive knowledge of platform features, betting rules, payout procedures, and security policies. A proficient team can resolve 95% of common issues without escalations. Training programs should focus on empathy, clarity, and technical expertise.


Casinos that invest in ongoing staff training and maintain high standards typically see higher customer satisfaction scores, often exceeding 90%.


Resolution Efficiency and Problem-Solving Skills


Timely resolution is vital; unresolved issues can lead to negative reviews and player attrition. Effective problem-solving involves diagnosing root causes quickly and offering practical solutions. For example, if a payout delay occurs, a casino should provide transparent updates and compensate if necessary.


Data indicates that casinos resolving 85% of disputes within 48 hours retain more players and enjoy better reputation metrics.


Safety and Data Security Measures


Players entrust sensitive data, including banking details and personal information, to online casinos. The support team must ensure data encryption, secure authentication, and compliance with GDPR or other relevant regulations. Features like two-factor authentication and SSL certificates bolster trust.


Casinos implementing advanced security protocols report fewer data breaches, with 99.9% of transactions protected against fraud.


User Reviews and Reputation Assessment


Checking independent review sites and player feedback provides insight into real-world support performance. Casinos with 4.5 stars or higher on review platforms generally maintain consistent, quality customer service.


Negative reviews often cite delayed responses, unhelpful staff, or unresolved disputes. Thus, monitoring feedback is essential before committing to a platform like casino.


Support for Banking and Transactions


Financial issues, such as deposit or withdrawal problems, are among the most common support inquiries. Reliable support teams should assist with:


    

  1. Verification of deposits and withdrawals
    2. 

  2. Addressing transaction delays
    3. 

  3. Clarifying banking options and limits
    4. 



Casinos that provide dedicated support for banking issues report a 30% reduction in unresolved transaction disputes, ensuring smoother player experiences.


Availability of Self-Help Resources


Comprehensive FAQ sections, tutorials, and guides empower players to resolve simple issues independently, reducing support workload and wait times. Top casinos often feature searchable knowledge bases, step-by-step troubleshooting, and video tutorials.


This approach improves user satisfaction, with 75% of players preferring self-help options before reaching out directly.


Case Study: Top Support Standards in Action


Consider Casino XYZ, which maintains a 96.5% customer satisfaction rate by offering 24/7 live chat, response times under 1 minute, and dedicated support for high-value players (those depositing over $500). Their support team undergoes quarterly training, ensuring up-to-date knowledge of regulations and security practices.


This commitment results in fewer disputes, higher retention, and a reputation as a trustworthy platform, exemplifying the importance of comprehensive support services.


Practical Next Steps for Players


    

  1. Research casinos with high support ratings and positive reviews.
    2. 

  2. Test customer support channels during initial sign-up to evaluate response times and professionalism.
    3. 

  3. Prioritize platforms offering 24/7 multichannel support and strong security measures.
    4. 

  4. Utilize self-help resources for minor issues before contacting support.
    5. 



By focusing on these aspects, players can ensure a safer, more enjoyable online gambling experience, confident that help is readily available whenever needed.



Facebooktwitterredditpinterestlinkedinmail																 
															

						

							
							
Related Posts
    								
  • 
									
										
																							
																					
										
											                                            
										
									
                                    
    Auto-generated post_excerpt
    
								
    • 
																
  • 
									
										
																							
																					
										
											                                            
										
									
                                    
    Auto-generated post_excerpt
    
								
    • 
								
							
                          
													

								
About Author

																
JNP Media

								

							

						  
					

					


	

		

				

		
ඔබගේ අදහස් 
 
Your email address will not be published. Required fields are marked *
 



 


 


 


	

			

	

							

		

				

	










			

				

						

							Share						

						
						

							

								
								
								  
 LinkedIn 

								  
 WhatsApp

							

							

								  Copy Link
							


						

						×